To ensure a safe and comfortable stay for our guests, the following rules must be observed: failure to comply with these regulations may result in the cancllation of your stay and/or the refusal to provide hotel sevices.
Furthermore, in the event of damage to any equipment or systems within the premises, the property reserves the right to charge the full cost.
BY BOOKING A ROOM AND/OR APARTMENT, IT IS ASSUMED THAT THESE RULES HAVE BBEN ACKNOWLEDGED AND CONFIRMED.
GENERAL RUES
Do not use the rooms for purposes other than those intended without authorization.
In the event of damage to the systems, furnitures, appliances, and/or equipment of the apartment, the guest is required to notify the manager. If the loss or damage is attributable to the guest, he will be required to pay compensation equal to the replacement value of the lost item or the damage caused.
To prevent fires, please refrain from smoking inside the lofts and common areas. Damages such as burns and holes on furnitures, floors, or linens will be cherged to the smoker. Smoking is permitted on the terrace, always taking care to properly dispose of cigarette butts.
The equipment and items present in the rooms are exclusively intended for guests staying at the property. Therefore, the use of such equipment and items by outsiders is prohibited.
Please be careful not to move items in the building or rooms from their designated places without permission.
Do not shout, sing loudly or create loud noises with other actions inside the Hotel or rooms, as this may disturb
Please only flush toilet paper down the toilet, not cotton wool, cotton swabs, or other items. Plumbing work resulting from non-compliance will be charged a minimum of €150.00.
Please refrain from making noise after 11pm, both inside the rooms and in the common areas of the building.
The stay of a greater number of people than those indicated at the time of booking is prohibited.
FLEXIBLE BOOKING CONDITIONS
Flexible bookings must be guaranteed by a valid credit card number.
The customer can cancel free of charge up to 5 days before arrival. The customer pays the total amount of the booking if they cancel within 5 ays before arrival. If the guest does not cancel the booking within the free cancellation deadline or in case of a no-show ( the guest does not cancel the booking and does not arrive at the property before midnight without informing of the delay), l'Astro D'Oro has the right to charge the total amount of the booking as a cancellation fee.
Please note that you will find the property's contact details (link to the location and contact page) also in the confirmation email you will receive after completing the booking.
NON-REFUNDABLE BOOKING
All bookings paid in advance online or by bank transfer are non-refundable.
Bookings with Non-Refundable conditions require a payment equal to 100% of the total booking amount, which will be charged on the day of the booking.
In case of cancellation, modification or no-show, the total amount will be charged as a cancellation fee and no part of the payment will be refunded under any circumstances. The booking is final.
CHECK-IN & CHECK-OUT
On the day of arrival, check-in is available from 12:00 PM. Check-out is scheduled for 10:00 AM .For departures after 1:00 PM , 50% of the room cost will be charged.
Guests are required to communicate their arrival time and any delays.
Upon arrival an lectronic card and/or traditional room keys will be provided; in case of loss and/or damage, the management must be informed and a penalty will be charged.
Each guest must provide an identification document (identity card or passport) to the reception in advance by email or WhatsApp for registration o the Tourist Office.
At the end of the stay, the guest is required to leave the magnetic car and/or keys inside the room.
Room cleaning will be carried out every day from 10:30 AM to 12:30 PM.
Bed linen will be charged every 3 days, unless othewise required.
For stays of two days or more, a thorough kitchen cleaning is the guest's responsibility. However, if the property deems cleaning necessary, guests occupying the loft(s) have no right to refuse this decision.
AN IDEAL PLACE FOR YOUR HOLIDAYS
Guided by a passion for hospitality and attention to our guests’ needs, we are committed to offering an exclusive stay characterized by comfort and attention to detail.